RDHS provide an on-site mystery visits programme, which are carried out by both industry professionals and customers of leisure facilities. Telephone calls are made by the Mystery visitor in advance and after the visit, with activities sampled during each visit.
Our approach & methodology can be agreed prior to the programme commencing to ensure max. benefit to the clients, with the primary objective to ‘measure the Front of House performance’ of each Centre. Our Mystery Visits look at those areas which directly affect the service provision & customers and obviously will place each client in a position of liability.
RDHS believes our Mystery Visit programme will help compliment your Assurance programme currently undertaken and provides invaluable information on the service & operations being delivered.
Our Mystery Visits focus on core operations and do not waste your valuable time and money on flowery issues that you are already aware of, such as ‘the front doors are automatic’. Our visits can follow a standardised format or can be tailored to meet specific objectives.