RDHS carry out email surveys to client customers based on core questions from the mystery visit template.
The RDHS Email Survey Programme allows Clients to develop surveys from a range of questions covering many quality management / customer service related topic areas. The process is undertaken on a regular basis and forms part of the Customer Satisfaction Programme.
Surveys can be easily set up using SurveyMonkey which allows detailed analysis and feedback to be given. Email surveys remain open for a 7 day period and can be branded with client logos and feedback to indicate Centre’s customers have visited.
The primary objective is to ‘measure Customer Satisfaction’ and those areas which directly affect the service provision & customers and obviously will place each client in a position of liability.
A summary report is produced and issued to each client after the closure of the survey.