RDHS are at the heart of quality management and health and safety management for Lee Valley Regional Park Authority and the Leisure
RDHS provide ‘out of hours’ emergency support throughout all operational hours, bank holidays, weekends and holiday periods, with a clear ‘Lines of Communication’ protocol established which identifies the communication channels to follow during normal operations & emergency situations.
Initial communication is provided by each client’s lead Consultant who provides telephone response to initial emergency calls within 1 hour. RDHS use smartphone technology which means we will be able to retrieve emails as well as telephone calls whilst on the move.
RDHS liaise with each client in relation to attendance on-site during an emergency situation. This decision will be made in accordance with our clients Incident Management Protocol. RDHS aim to provide an on-site presence during an emergency within 4 hours.